Now Assist Articles

• AI voice agent analytics: Turn every call into intelligence you can act on
  August 10, 2026 by Vincent Cheng
• Handling Embedded Hyperlinks in ServiceNow Knowledge Articles with a Custom AI Agent
  August 4, 2026 by Karteek KVLN
• Now Assist Skill Kit Walkthrough: RMA Auto Approver
  August 3, 2026 by Eliza
• Third-party model providers are becoming the default for Now Assist skills and agents
  July 31, 2026 by Ashley Snyder
• Getting started with MCP Apps in MCP Server Console
  July 30, 2026 by Ashley Snyder
• How to Fix the AI Case Sentiment Tag for CSM Cases in Service Operations Workspace
  July 17, 2026 by johlee
• From Development to Production: Ask ServiceNow's AI Experts Anything
  July 16, 2026 by ryanyong
• How to measure assists consumption by user department
  July 15, 2026 by Victor Chen
• Designing Your first custom ServiceNow MCP server with MCP Server Console
  July 13, 2026 by Ashley Snyder
• Welcome to AI City: Understanding ServiceNow's AI terminology Through a Smart City Story
  July 12, 2026 by sachin45

AI Platform Blog

• Using AI Readiness in Now Assist Center
  August 10, 2026 by Sharon_Barnes
• Monitor Smarter: AI Insights Now in One Place
  August 10, 2026 by Sharon_Barnes
• Platform Academy: Now Assist Center: AI Made Simple for Developers
  August 10, 2026 by Sharon_Barnes
• Understanding Your AI Readiness Findings: A Practical Guide to Every Result
  August 10, 2026 by Sharon_Barnes